Customer Service

Customer Service

At Jackson Systems, we’re here for any issues that you may face. We’ve been providing excellent customer service since 1997.  Our team is always ready to help you tackle your HVAC questions. Please contact us with your concerns and one of our friendly customer service representatives will be ready to help. Feel free to call our support line or send an email.

Shipping Information

All orders placed before 2 p.m. will ship same day pending the quantity of the order. Large orders may require next day shipment. For more information, visit our shipping page.

Track Your Order

Want to know where your order is? Track your order.


New, unused, and defective products are acceptable for return one year after purchase date. For more information about returning your item, visit our returns page.


The items we offer on our web site are professional grade products that are designed and built to be installed by licensed, professional tradesmen. Because of the professional install these products carry a longer warranty, different than found in similar products offered by big box stores for do it yourselfers. We encourage you to be a licensed HVAC contractor or to hire a Licensed HVAC contractor to be sure you can truly get the manufacturer’s warranty. Many manufacturers will request a copy of the contractor license or a bill of install to start the warranty procedure. Jackson Systems is a distributor and is not responsible for labor claims, supplies or refrigerant cost recovery or rejected manufacturer’s warranty due to misapplication or for operating outside the terms of a manufacturer’s warranty.

We’re happy to help

Customer Service Hours
Monday – Friday
8 am – 5 pm EST