Customer Service & Support
Our Jackson Systems team is here for you. Please fill out the form below so that we can properly address your needs.
At Jackson Systems, we’re here for any issues that you may face. We’ve been providing excellent customer service since 1997. Our team is always ready to help you tackle your HVAC questions. Please contact us with your concerns and one of our friendly customer service representatives will be ready to help. Feel free to call our support line or send an email.
All orders placed before 2 p.m. will ship same day pending the quantity of the order. Large orders may require next day shipment. For more information, visit our shipping page.
New, unused, and defective products are acceptable for return one year after purchase date. For more information about returning your item, visit our returns page.
The items we offer on our web site are professional grade products that are designed and built to be installed by licensed, professional tradesmen. Because of the professional install these products carry a longer warranty, different than found in similar products offered by big box stores for do it yourselfers. We encourage you to be a licensed HVAC contractor or to hire a Licensed HVAC contractor to be sure you can truly get the manufacturer’s warranty. Many manufacturers will request a copy of the contractor license or a bill of install to start the warranty procedure. Jackson Systems is a distributor and is not responsible for labor claims, supplies or refrigerant cost recovery or rejected manufacturer’s warranty due to misapplication or for operating outside the terms of a manufacturer’s warranty.
Free Same Day Shipping
At Jackson Systems, we make ever effort to get your order to you as quickly as possible! All orders placed for in-stock items before 2 p.m. EST Monday through Friday ship that day. All orders placed after 2 p.m. EST will ship the following business day.
Are you placing a very large order? Thank you! Our team will work diligently to fill your order as quickly as possible and get it to you as fast as we can!
Free Shipping on Orders Over $99!
Want free shipping? You’ve got it! All orders over $99 ship for FREE! Offer only applies to the contiguous United States (excludes Alaska & Hawaii) and is only available via standard shipping.
Free Shipping does not apply to Freight or LTL transport. Jackson Systems will choose the shipping carrier at their own discretion.Shipping rates on orders under $99 are calculated based upon the shipping address as well as the order’s weight and dimensions.
We do not currently ship outside of the United States.
Shipping to Construction Sites or On-Location
We absolutely can send your order directly to your job site! We just request that the address be considered deliverable because if the order is returned to us, a fee may be charged for the return and re-shipment of the item.
Our products are returnable up to 365 days after purchase, with the exception of items marked Clearance and/or Non-Returnable. All items must be returned in their original condition (new or unused) and packaging unless the item was defective. The correct return label must also be included with your return. Items not in their original packaging may be denied a return.
Refunds will be issued in the same form of payment originally used for the order after the item has arrived at the Jackson Systems Warehouse.
HOW TO MAKE A RETURN
To make a return, navigate to the order that you would like to return within your account dashboard. If the item is available for a return, a “Return” button will appear beside the order. Please click that button and fill out the return form. That will then submit your request to our team for review and processing.
Alternatively, you may contact our Customer Service team to process your return!
DEFECTIVE ITEMS & USED ITEMS
We require notification that a product is defective within 30 days of purchase. Defective items can be returned for a refund or exchanged for the same product.
Returned items deemed used and not defective may be denied a return. Incorrect products mistakenly shipped are suitable for return.
There is no restocking fee for the returns made in first 90 days after your purchase. A 15% restocking fee will be applied for returns made after 90 days from your purchase.
A restocking fee may also be applied if the item is not returned in the item’s original packaging or is deemed used.
If the item you received is defective, damaged, or we’ve mistakenly shipped you the wrong product, we will pay for the return shipping for your item. However, we are not responsible for the cost of return shipping if the item is simply no longer needed or if the wrong product has been ordered. Return shipping will be deducted from the product refund.
All Clearance, Refurbished, and Non-Refundable items cannot be returned. They are final sale.
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